International returns must be covered by the customer. We suggest using your local postal service or a courier:
Ensure your return is well packaged, and meets all the conditions outlined below.
Please mark ‘Returned Items’ on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
Returns Terms and Guidelines
- All returned items must be unworn, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- Please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- If returned an item from outside the HK, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. We are NOT responsible for any return custom charges made.
We DO NOT ACCEPT returns of products under certain conditions, including:
1. Any product that is received more than 7 days after receipt.
2. Any product that has been opened or used (taken out of its plastic wrap or box).
3. Any product that is not in its original condition, is damaged, or is missing parts.
4. Any discount, clearance or sales product.
5. Any product exchanged before.
We also accept Alipay and China Union Pay when payments are made in China. With Alipay and China Union Pay, you can pay with main bank cards issued from Mainland China. The payment total will be converted from HKD to CNY (RMB), and will be shown at payment gateway’s page during the payment process. Further instructions will be sent to you via email once you have chosen any of the above payment methods.
Any access or use of www.wmtwatches.com signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us to notify us of the nature of the query. WMT will not accept any returns delivered to us without written communication and agreement prior to return to us.
Payments and Charges
We only accept PayPal. **Please note: Registration with PayPal is NOT required**. WMT reserves the right to amend prices on the site at any time. From time to time, despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you. Shipping charges are not included in the price of the product. Shipping charges are determined by the size of your order in total cost.
When an order is placed on www.wmtwatches.com, you will receive an email confirming the order and the billing details of the order once payment is confirmed. The order acceptance will be when the funds have been received and the product(s) have been dispatched to you.
In some cases when items of heavy weight or irregular size are ordered, additional shipping charges may apply. In these cases, customers will be notified via email and asked to pay additional shipping and handling charges.
When ordering goods from www.wmtwatches.com for international deliveries you may be subject to import duties and/or taxes, WMT is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and WMT cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
Lost or Damaged Items
You understand and agree that WMT shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. WMT will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
Returned to Sender (RTS) Packages
In the event that an order is returned to us marked as ‘RTS’ (return to sender) the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If at the time the customer decides they no longer want to proceed with the order the option for store credit/ exchange/ or refund (excluding the cost of shipping) will be offered. If the customer cannot be reached and there is no reply the order will automatically be cancelled and refunded less the original shipping cost and any duties incurred by WMT while accepting the RTS package.
W.MT is not responsible for ‘unclaimed’, ‘refused’, or lost packages shipped to the stated address given for the order.
Change of Address
If in the instance a customer would like a package shipped to an address other than the one registered to the credit card it is possible that these details will need to be verified for security purposes, otherwise we reserve the right to only ship to the billing address. If the order has already been shipped and in the mail stream, the address cannot be changed and will have to wait to be RTS (returned to sender), at which time the customer will be contacted and issued a re-shipping fee.
Cookies and related Technologies
If you have questions regarding these terms, please contact us anytime.