Terms and Conditions

 

As our brand is customize product, No cancellation or refund would be accepted once the order is confirm.

 

General information

Any access or use of www.wmtwatches.com signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us to notify us of the nature of the query. WMT will not accept any returns delivered to us without written communication and agreement prior to return to us.

Payments and Charges

We accept PayPal and Alipay(Mainland). WMT reserves the right to amend prices on the site at any time. From time to time, despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you. Shipping charges are not included in the price of the product. Shipping charges are determined by the size of your order in total cost.

When an order is placed on www.wmtwatches.com, you will receive an email confirming the order and the billing details of the order once payment is confirmed. The order acceptance will be when the funds have been received and the product(s) have been dispatched to you. Once the order has been confirmed, customer will receive the confirmation by email. We need 7-10 workings days to assemble and pack, and order will ship it by FedEx & SF EXPRESS.

In some cases when items of heavy weight or irregular size are ordered, additional shipping charges may apply. In these cases, customers will be notified via email and asked to pay additional shipping and handling charges.

When ordering goods from www.wmtwatches.com for international deliveries you may be subject to import duties and/or taxes, WMT is not responsible for any charges that are incurred from customs/duties whatsoever. Buyer has agreed to take the responsibility for the custom tax once the order is confirm. Any additional charges for customs clearance are considered outside of our control and WMT cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

Shipping Information

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

Remote areas have to pay additional surcharges. Please contact us (cs@wmtwatches.com) if customer have any questions about remote areas. If the shipping address is remote areas, CS will inform to customer within two working days and please settle the payment within two days.

Lost or Damaged Items

You understand and agree that WMT shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. WMT will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

Returned to Sender (RTS) Packages

In the event that an order is returned to us marked as ‘RTS’ (return to sender) the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If at the time the customer decides they no longer want to proceed with the order the option for store credit/ exchange/ or refund (excluding the cost of shipping) will be offered. If the customer cannot be reached and there is no reply the order will automatically be cancelled and refunded less the original shipping cost and any duties incurred by WMT while accepting the RTS package.

W.MT is not responsible for ‘unclaimed’, ‘refused’, or lost packages shipped to the stated address given for the order.

Change of Address

If in the instance a customer would like a package shipped to an address other than the one registered to the credit card it is possible that these details will need to be verified for security purposes, otherwise we reserve the right to only ship to the billing address. If the order has already been shipped and in the mail stream, the address cannot be changed and will have to wait to be RTS (returned to sender), at which time the customer will be contacted and issued a re-shipping fee.

 

After-sales services

When customer received our watch, the package have attached the user manual & warranty card , which with model number and the date of purchase. This warranty card can be used for one year free warranty (excluding man-caused damage and shipping cost). If customers have enquiry about the repair service, please email to (cs@wmtwatches.com) and show the warranty card for our confirmation.

 

Cookies and related Technologies

WMT uses cookies, tracking pixels and related technologies. Cookies are small data files that are stored on your device to aid in tracking use of the site and improving user experience.

Your browser can be set to refuse cookies or delete them after they have been stored by referring to your browser’s help section for instructions. WMT will not be held responsible for any function that may not operate after you delete cookies, or any damages (pecuniary or otherwise) arising from those functions not operating, or having reduced functionality.

If you have questions regarding these terms, please contact us anytime.